It features industry experts, business leaders, and other interesting thinkers and voices from around the world. I will also say though that this goes back to your earlier point about the feeling, and the tone of the room, and setting up that how you want people to feel — because the better you are a master of that, then the better you can actually control that. Matt: Ahh, great question. Period. I. talked. by Justin Bailey, Herman Narula, Tim Schafer, and Sonal Chokshi. And I don’t mean that in only a mushy-gushy way like “Oh I want people to feel good.” But I want people to come out of a conversation feeling smarter, and feeling empowered, or more knowledgeable, or that anything is possible, or that they can find a way that’s relevant to them. Sonal: Yeah, I agree. Sonal: So we covered the nuances that you outlined in the framework of visual, vocal… now let’s go into verbal. Certain information contained in here has been obtained from third-party sources, including from portfolio companies of funds managed by a16z. Lauren and I have both talked about this, which is the concept that as a product, you can create value in a functional way, which is, “Hey, my credit score was X and now it’s X plus Y.” You can create value in a cognitive way, which is, “Hey, I now better understand my credit score,” or you can create value in an emotional way, which is, “I feel better about my credit score and my financial situation.” Historically, most products have been designed with a complete focus on the functional. Then you say well, here’s what we need to do: Here’s the what, and here’s the now what that comes after it. For a long, long time, buying a home was not only the American dream but something you achieved through the traditional financial system. There’s been a ton of talk about how Robinhood is doomed because others have cut fees and adopted their business model. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. So how does that change moderation? Like, what is the thing that drives them or makes them passionate about what they do? Explorer Find lignende podcasts. Sonal: …Very abrupt and useless. Jetzt online entdecken. It’s really hard to save $10,000, it’s a lot easier to contribute $1,000 a month. That’s the other way that Credit Karma works. So that linking/ bridging/ connecting matters, a lot. Anish: So the fact that people are actually talking publicly about their debt is a new behavior. They don’t go away completely, but you can reduce their frequency. Lauren: And as people share more, it becomes less intimidating. And there are things you can do that are very simple linguistically: You can say, “as we’re curious”, or “as you know”, or “as many of us are interested” — using that inclusive language brings the audience IN. For some people, this is exciting and liberating; for other people, it’s really, really challenging. And then when you receive the lump sum, there’s always some big thing you want to do with the $10,000. Deep breathing will slow down the fight-or-flight autonomic nervous system response that happens. Dear readers, It was my pleasure to be on my first ever Andreessen Horowitz podcast! — so you have to tell them how to do it; and then comment: Say, oh, that’s what I thought most of you have; or oh, I’m surprised only half of you have. Listen to a16z Podcast episodes free, on demand. As far as I’m aware, none of them have really taken off. And then there’s a political angle to it, this idea of radical transparency to affect change. And yet I think you’re like the fact that…. So, can you say more about the breath? Charts and graphs provided within are for informational purposes solely and should not be relied upon when making any investment decision. Matt: So I think anything that gets your audience interacting is a good thing — rhetorical questions, questions the way they answer — polls are very useful. Lauren: Right. I just want the topics.” Because nothing ever sounds as good as the first time someone says it raw, and real-ly. Anish: I mean, I think an example of a company that’s really gotten this right is Credit Karma. Anish: The most direct manifestation of social plus fintech is: we have messaging, plus we have payments or some other shared accounts, shared ledgers, joint accounts, etc. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. You then talk about why it’s important, that’s the “so what”. A16z is one of the most popular podcasts about technology. And “the now what”, I think of as how do you know bridge theory to practice, or, make something more concrete — like, you were talking about abstract software system — what do people DO with this information? Sonal: The other thing that’s happening in a lot of these new interaction paradigms is, it’s often more social-first, by default, than content-first, necessarily — even though it is about content and interaction. Try right now, start at 100 and count backwards by 17s… the only way you can do that is by getting really present oriented. So there’s crypto as a computing platform, which is how we talk about it a lot internally, but then there’s also the sort of socio-political, perhaps anarchist thread of crypto, and I think the historical example of that was mostly gold. (I do think it’s dangerous when we judge the speech of people, like no vocal fry, or women shouldn’t do this, or uptalk and whatnot — which you’re not doing at all; it’s really about how to make the authority come across.). In a more formal situation — like a panel, or a decision-making meeting — you have to be much more directive: You have to keep things on track; you have to be monitoring the agenda, and the time, and the different types of contribution. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. And the best way I know to do that is reading out loud: So if I know next week I’m doing a 30-minute whatever, I’m reading out loud the week before 5-10 minutes each day to build stamina. But here’s what I think.” And I just go right to the “I think”, which is such an important thing. And that’s why they’re called filler — . Matt: It’s definitely a mantra of mine. Sign up to get our best articles, latest podcasts, and news on our investments emailed to you. — in much the same way, when someone’s in the car seat with you giving you directions, you wanna kind of know the map and the terrain ahead of time. Not only do I like that idea, but I, like Margit, am gonna call bullshit that you don’t plan and prepare. Sonal: It is not easy, and it’s something that I also constantly learn and evolve…. Much harder to do in person — so there are some advantages that the virtual world brings us. Lessons from the PC Video Game Industry. Because one of my biggest pet peeves when I go into a conversation, especially in podcasts (or a newsletter blurb, or any kind of editorial product) is not knowing why does anyone care? SoFi, which is really in the business of refinancing mispriced student debt, built this whole community of HENRYs—High Earning Not Rich Yet. Next, you have to think about, again, the goal; what is it I’m trying to achieve? So on the note of prep, one of the only ways to do a lot of this stuff is to do it in real time, frankly. But just also — because all the listeners of the show know I can’t resist a damn good analogy! And you just have to be flexible and say okay, that’s what this is going to be about, or that’s how we’re going to make this conversation move forward. Anish: I love this example. Sonal: Oh you’re absolutely right. There are a bunch of pockets. That is another great orienting technique. So, now tell me more about the bridging and linking! That’s one where it’s an almost purely transactional relationship with purely financial incentives. Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. The discussion offers many concrete tips for moderation and communication for anyone, across all kinds of mediums and modes. And as a facilitator and moderator, your job is to bring out that fresh conversation. And we actually make it very concrete, it’s like oh, the worst thing that’s gonna happen is I run out of breath. The a16z Podcast Network. Across the spectrum you see sharing on social of financial stuff going up. Transcripts may contain a few typos—with some episodes lasting 2+ hours, it’s difficult to catch some minor errors. But you see it happening at the category level and, to a certain extent, at the subculture leve. Matt: Certainly. D’Arcy: There’s also this long legacy of companies starting out at the nexus of social and fintech and then eventually moving one way or the other, generally towards the fintech/transactional layer. This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon Valley-based venture capital firm. This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon Valley-based venture capital firm. The same thing has to be true with your voice. I think a lot of times what happens is people deny it, they act like it’s something they have to run away from — because when you feel anxious, you just want to run away from the feeling, you don’t want it. So, everyone had a mortgage. And it is amazing how that helps me. I think you need catalysts for walls to come down around certain categories, like the student debt crisis, the financial crisis, there’s a lot of external events that have led to some of these things coming down. And I think that drives a sort of perverse set of expectations around what’s normal, and we should try to change that. I often feel, when I go on stage (for live events, this is, because that’s what I’ve worked with you on) where, I feel like I can’t get my breath. It’s challenging because, where the camera is and where you want to look are two different places: So we want to look at people’s images, if people are showing their video; and that’s usually below the camera. And it gets right to that point you talked about: start in the middle. The first is that there’s a very small number of people who are super excited about budgeting and trying every budgeting app, which is why when a lot of these products launch, they get great growth in their first 18 to 24 months. Author and professor at George Mason University, Peter Leeson describes himself as not just an economist but as a "collector of curiosa." So I got rid of “I like” and the next one was, “got it”. Matt: Very concisely. And so I don’t want any rehearsal. And beyond these broader contexts, how do the things inside us — whether agendas, tics, anxiety — manifest outwardly, and can we better control them? And that’s how we actually start to see this achieve scale. I imagine what’s less successful is, you know, Capital One opening coffee shops where you can hang out and get coffee and do your banking. So one I learned about over the last few years is called ROSCAs, Rotating Savings and Credit Associations, which are these offline communities, mostly immigrant communities, that are managed by an individual. And it’s SO tempting to look at notes or to look at the faces on the screen, but you need to look at the *camera* so that people feel like you’re connecting TO them, talking TO them, and including them. So if you happen to know that you say “got it” or “right” at the end of all your sentences or phrases, if you can train yourself to be completely out of breath when you are done speaking that phrase, you must inhale before you can say your next phrase. So how do you do that? for even. It’s okay to allude to something coming, to say we’re going to cover this next time or, stay tuned for the next event on so-and-so date; that’s fine, but I can’t stand it when people bring up a new point in the conclusion. So it’s also very important to — while moderating, while facilitating — to take a step back and try to understand at a meta level, what’s going on in the interaction, and perhaps decide to act on it — give some direct feedback or guidance — or perhaps pull back, and do some of that either on the side… or later. And it’s — the kind ofs, sort ofs, I thinks creeps into everybody’s language — I hear it more and more across everybody I work with. Gesturing helps your audience, it also helps you. And the reason is, because I’m a shepherd for the audience; energy, which goes to the point about feeling; and light, because I want people to feel enlightened — which I know sounds really mushy-gushy but, those are literally the three words that really ground that I’m collaborating with the audience: It’s not this oppositional, adversarial, dynamic. Sonal: Oh my- so first of all I love the framework, super helpful; because you’re actually reminding anyone, in any speaking engagement — you are visual, vocal, and verbal — it feels like it’s obvious, but it’s really not; because when you go into any session, it’s so important to tease them apart, so you keep all three in balance. You know what is funny? I’ve linked to the Soundcloud and included a transcript below. Anish: I do think, by the way, there have been a bunch of past attempts which maybe seemed naive at the time, but now just seem like bad timing. So I think the example D’Arcy brought up is great, which is Robinhood. What you want to avoid with any rules that you set up is getting bogged down in the rules. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. Anish: Yes, exactly. It’s having debt that’s always been private. And the other one that I — this is going to sound so funny — but it’s just taking a sip of water. And so I tried to get rid of them. Lauren: So you’re saying there are these subgroups, little niche categories, but it’s difficult to build a business around them until they reach that tipping point. D’Arcy: I think another category that has not worked super well is products that are designed to be social, but only transactional. Because one of the things that you learn with early childhood education and any kind of play, is all the kids going into it know the ground rules: Like, you cannot hit, you cannot fight, you cannot pull so-and-so’s hair, or you know, wear sun block ; whatever the rule is! Moderate. How to moderate good, productive discussions and navigate tricky conversations is top of mind — whether doing a panel, conducting a live event, presenting a talk (or even hosting a podcast), managing (or just participating in!) There’s a lot of this “niche,” but they can be massive niches, right? Now it’s very easy for me to say that, and it’s harder to do; but with work and practice, you can do that. I spend a lot of my life helping people become more comfortable and confident speaking; I’ve written a book Speaking Up without Freaking Out on the topic — and it’s something that I think is so critical, because I know we miss valuable input, voices, and ideas because people are just too afraid to share them. Why is that? I like endings that express gratitude, and then, have a quick wrap up. And the structure that I like the most for information is what I call *the what, *so what, *now what structure. So rather than seeing your communication as a performance where perfection is the goal, see it as a conversation where understanding and collaboration are the goal. SoundCloud. And for what you’re talking about, using *questions* is a great way to do that rather than come in with some exclamation or declaration. All of those are techniques for bridging and linking back to the central ideas. And virtually or in person — big, balanced, and still is what it’s all about. Now when I’m virtual in the box, if I were to do that, you’d never see my hands. by Anish Acharya, D'Arcy Coolican, and Lauren Murrow. And that’s something everybody can do, in the moment, that can help a lot. And we know that that’s rude in person, and part of us says, hey look at me. Our special guest for this episode is Matt Abrahams, who’s a lecturer on strategic communication and virtual communication at Stanford’s Graduate School of Business, where he also has a podcast called “Think Fast Talk Smart”; he’s the principal and co-founder of Bold Echo, a firm that help executives (and anyone, really) who wants to improve their communication, learn new skills, or just improve upon and sharpen their existing skills. Matt: Sure. Because you can get that question out, and then it lets you catch your breath while people answer. Sonal: My biggest pet peeve is when people have the guests introduce themselves , because a moderator is literally conceding control of how to begin the conversation in the most boring way possible. So I’d like systematically try to work on not saying them. That’s what helps a smooth interaction take place. And I think paraphrasing — highlighting something somebody said, questioning it in a polite way, whatever that is — is your wedge to get YOU back in control, and then you move it to somewhere else. Matt: So there are three major components to nonverbal presence: There is *the visual, *the vocal, and *the verbal. Because you’re right, you can’t say the word excited, like “I am so excited” you know . And you went so far as to even show me physical, nonverbal things that I can do to bring the audience along, where, I literally open up my hand like “listen, I think everyone in this room” — kind of hug the room in — “wants to know like, what do you mean by that”? It features industry experts, business leaders, and … So in this special holiday, end-of-year episode, a16z Podcast showrunner Sonal Chokshi chats with McCulloch about the words of the year in and beyond Oxford's "Words of an Unprecedented Year" report -- and importantly, the tech shifts and cultural shifts behind them. So we’ve already talked about deep breathing. Like, I’m going to have a panic attack or something. Let’s break all of that down, starting with having an unruly panel, if you’re running a discussion, live event, moderating a room… whatever. So how to translate physical and nonverbal presence in such virtual environments, or voice-only modes? Moderate. I’ve linked to the Soundcloud and included a transcript below. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. This podcast — a hallway style conversation between Ali Ghodsi, CEO and founder of Databricks, and a16z general partner Martin Casado — explores the evolution of data architectures, including some quick history, where they’re going, and a surprising use case for streaming data, as well as Ali’s take on how he’d architect the picks and shovels that handle … And they rated the same things (amount of play, quality of play, creativity) — and it turned out, the play with the play structure was much more creative, much more engaging, more time spent playing. And it applies not just to information you’re disseminating, it could be feedback you’re giving, it could be emails you’re writing — a structure like what/ so what/ now what can help. But, you’re right, we are having to focus on… emphasizing things very consciously… to get our points across because something in our situation is different: We’re covered up, we don’t have the visual cues. So for instance, the moment they should be slowing down, they’re speeding up; and the moment they should be speeding up, they’re taking too long to get it out. Is it really about collaboration? What’s your goal — and to me a goal is very specific, a goal is about *information, *emotion, and *action: *What do you want people to know; *how do you want them to feel; *what do you want them to do? There might be power dynamics at play: It may be the case that somebody is acting the way they’re acting, because they have additional information that they can’t share. Matt: Yah it gives you the opportunity to reassert your control in the politest way possible. I hope you’re leaving knowing this, feeling this, and likely to do this.” And then you’re done. All these things that most consumer fintech companies struggle with are solved by building the social product. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. SHARE EPISODE ; COMMUNITY ; EMBED EDIT SHARE ABOUT THIS EPISODE Descriptions of the mental illness we today call schizophrenia are as old as humankind itself. Listen to the episode on Apple Podcasts, Spotify, Stitcher, Overcast, Castbox, or on your favorite podcast platform. a16z Podcast: All About Microservices by a16z published on 2016-08-31T23:24:33Z "Incremental change may be good theory, but in practice you have to have a big enough stick to hit everybody with to make everything move at once". Do parasocial vs. social interactions change things? That recognizes the contribution and makes people more likely to feel that it was useful and they’ll do it again. Is it just getting people to know each other? I think there are a lot of other examples, though, where the experience may not directly represent social plus money, but it very much plays to that. That’s very provocative. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. D’Arcy: And I think you see that also with the massive increase in student debt over the last 10, 15 years. It’s about the thing that the listener wants, the audience wants, that’s top of mind, making it about what you said about why is this relevant to YOU? You look at like Wealthfront. In terms of the products that have not worked, I think the product category that hasn’t really seen success is personal financial management tools. By the way, it doesn’t have to only be online—there are a couple of interesting offline examples. Maybe it’s signing up for a particular offering; maybe it’s calendaring another meeting; perhaps it’s looking at a demo, or having somebody else come onto the stage. There’s the generational piece of it. It’s like, I know where I stand relative to other people. Sonal: Matt, “thank you for your time today. @@ -1,4 +1,4 @@ # Training Your Own Models with Deep Learning # Training Your Own Models If you've played with the examples from the previous sections on NLP and vision recognition, you've seen the power of APIs. Blah, blah, blah.” Which, okay, that’s fair. Then you end up at a decision point where you try to thread this needle and continue down this social plus finance angle, or do you move into a more single-player fintech product? I think for me — there’s no like systematic technique or at least one that I’m aware of — is trying to find kind of the person’s guiding light. When I signal to my students that we are done or coming close to wrapping up, they are packed up and halfway out the door before I’m done. However… of course, I have a lot of vanity tics. So that’s why we’re posting more about student debt, about medical debt, about our salaries. So for example: When I give people advice on giving feedback, a component of feedback is an invitation to collaborate to fix the problem. The people we coach to be better speakers are afraid they’re not going to get support for their ideas. D’Arcy: You see it across all of the platforms, but you see certain categories that people are now talking about that they didn’t talk about before. I use it unfortunately, as a mirror, where I’m constantly checking myself, like wait my hair’s out of place — and the other thing is when you go to a live event, you know they have confidence monitors; and in this case, it’s like the opposite of a confidence monitor: it’s like an un-confidence monitor because it’s really distracting. And I think there’s been a lot of attempts at that. What’s so hard about social plus fintech? Sonal: I have to tell you, one of the things that you’ve helped me with, as an anxiety- management technique, for big events and prep — one of the techniques you gave me is like having three keywords as a way to kind of orient my identity before I go on stage. So, a couple things you can do to help: One, some of the virtual tools allow you to physically move people’s images; so you can actually move the images under or closer to where the camera is. And more than likely, we are are all familiar with this disease in some way, as it touches 1% of … In the past, spending was public but debt was private. Arrangerede Podcasts Anbefalet af medierne. — if you take the human GPS analogy even further, and you’re saying you have to know are you taking the scenic route or this route? This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon… D’Arcy: I think the thing you will likely see is that social plus fintech products will actually come much more from the consumer side of things. Got it, got it, got it. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. There are some things like Robinhood, where you’re able to build a fintech and community and it comes from the fintech side of things. It’s a new level of intimacy and I actually think we’re going to see some new behaviors come out of it, and maybe with new technologies, even better — but it is not easy, for sure. Sonal: One other question about knowing the audience’s intent in a live event, where you may not have the ability to know — like for example, parasocial versus social interactions, where you’re interacting with strangers, often, in a group of people — so how do you then think of aligning the goals and knowing your audience when you have groups of strangers interacting in the same room? Anish: People always want to talk about how they’re making money. Matt: Yah it’s not just verbal stuff that you can do using words — using inclusive language, using analogies that everybody relates to; ALL of that’s a way to do that verbally — but nonverbals matter a lot. Listen to a16z Podcast episodes free, on demand. Matt: Well I know it’s not impossible, because I’ve done it and I have helped other people do it — but you’re right, they don’t ever go away completely. And then the final thing is on the breath now. I don’t want you to tell me what you’re going to say. Is it that I’m feeling soo intensely evaluated? That’s where I see the fundamental dynamic of where many communications break down, is when both people have very different, conflicting agendas: So, a good segue to one of the questions I wanted to ask you, which is: How do you manage… — and this to me is one of the most top of mind things in this environment today — online, virtual, in person — how do you manage tricky communications? People who might be newer to a topic, newer to a language: Doing a little extra prep and scripting could help them. For sure. For people who are more comfortable, more extroverted, it might be better to have less of those guidewires. What’s new is that this generation is living in a completely different socioeconomic context. Anish: In my mind, the most direct way to start seeing this play out is just having more fintech products address emotional needs, as well as functional and cognitive needs. The flip side of that is it’s combinatorially more complicated to do. Matt: So, to me, it starts first and foremost, by getting an understanding of what it is that I need to accomplish. But: I do not believe in eliminating every single tic — I actually think that’s very bad practice, because we’re wired to hear people sound real and raw. Well: Do something physical before you communicate, take a walk around the block. So one last thing on the visual, vocal, and verbal — there’s been an emergence of social audio and new forms of audio-interaction platforms, like Clubhouse, and you know there’s a whole wave of other types of tools for different interactions; gaming contexts, others. Sonal: Another one popped in its place! The conversation touches on themes from David’s recent talk on products that adopt developer tools, like the command palette and keyboard shortcuts, to improve usability, and Rahul’s talk on how to … And if people do talk about private, or previous conversations, you have to call it, and you have to bring it forward to make it relevant to everybody. And as Marc says, it’s rarely that the idea is wrong, it’s usually that the timing is. You’re investing in cultural pieces, which may or may not be a good financial investment. … One is generational, so every generation’s relationship with sharing and every generation’s relationship with money is different. And typically these are folks in your community, you might meet them at church. Those are sources. a16z Podcast kostenlos online hören auf And then you start another one. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. And the interaction layer is built around the emotional and cognitive pieces—that is content creation, that is messaging, that is all these social things that we see pop up—they appeal to these cognitive and emotional levers. this. It’s almost like giving people a teaser that you don’t get to pull that thread. Sonal: I am so glad you brought up the online/ remote environment. And this is really relevant to communities: like, let’s say you have a club; or, a group of people in the workplace, a team, a department, a meeting, a project — that idea of connecting, I agree, is critical. And then I think the broadest lens is ending this dynamic where we’re alone together. This is the case that’s common when you go to a conference and there might be unknown people who can just come and join the Q&A section; you don’t have registration, it’s an open event or, it could be in online audio social places like Clubhouse… it plays out in many different ways. That’s why paraphrasing is often partnered with bridging and linking to the next topic or theme. Engagement is higher, retention is higher, customer acquisition costs go down. Linking back to that one, which is an app where you see it Twitter. About what goes into that prep, a bit more concretely never go into verbal come back that! Fight-Or-Flight autonomic nervous system response that happens ; and how to thread that needle really the. Think as we do more and more of a functional use case listening to paraphrase, you ’ also! Investment decision just checking Instagram right now like giving people a teaser that you bought they be. About concision in the actual content that gets spoken in the business of refinancing mispriced student.! Start at 100 and count backwards by some difficult number manager who s... To think about the bridging and linking — that ’ s one where it tweeted spending was public debt! 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